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Terms & Conditions

Last updated: 2026

These Terms & Conditions ("Terms") govern your access to and use of Goldzino Casino ("Goldzino Casino", "we", "us", "our") via our websites and services, including (without limitation) gold-zino.gr and related domains and mobile/desktop web applications (collectively, the "Website"). By creating an account, accessing, or using the Website, you agree to be bound by these Terms, our Privacy Policy, and any rules applicable to specific games, promotions, or features.

1. Operator Information

The Website is operated by Eventa Digital Limitada. Goldzino Casino is licensed by the Anjouan Gaming Board. Where required, the applicable license terms and conditions apply in addition to these Terms.

2. Eligibility & Legal Use

You may use the Website only if:

  • You are at least 18 years old (or the legal gambling age in your jurisdiction, whichever is higher).
  • Online gambling is legal in your jurisdiction and you are permitted to participate.
  • You provide accurate and complete information during registration and keep it up to date.

We may restrict or refuse access to users from certain jurisdictions, or where required by law, licensing requirements, or our risk policies.

3. Account Registration & Security

  • Each player may register one account only, unless we explicitly approve otherwise.
  • You are responsible for keeping your login credentials confidential and for all activity on your account.
  • Do not share your account, sell it, transfer it, or allow third parties to use it.
  • If you suspect unauthorized access, contact Customer Support immediately.

We may suspend, restrict, or close accounts where we reasonably suspect fraud, abuse, or breach of these Terms.

4. Verification (KYC) & Source of Funds

To comply with regulatory and security obligations, we may require identity verification ("KYC") at any time, including before processing withdrawals. You agree to provide requested documents and information (e.g., proof of identity, address, payment ownership, and, where applicable, source of funds/source of wealth). Failure to provide requested information may result in delays, restrictions, or account closure.

5. Deposits

Deposits can be made using available payment methods displayed on the Website, which may include Visa, MasterCard, and cryptocurrencies such as Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Tether (USDT), USD Coin (USDC), Litecoin (LTC), Dogecoin (DOGE), and TRON (TRX).

  • Minimum deposit: may vary by method and promotion; where stated, a minimum of €15 may apply.
  • Fees: we do not charge deposit fees; your bank or blockchain network fees may apply.
  • All deposits must be made using a payment method you own and control.
  • Cryptocurrency deposits are subject to network confirmations; credited values may be shown in your selected account currency.

6. Withdrawals

Withdrawals are processed to eligible withdrawal methods as displayed in your cashier. At present, withdrawals may be available via supported cryptocurrencies listed in the cashier.

  • Fees: we do not charge withdrawal fees; network fees may apply.
  • Pending time: typically 1–5 days, depending on verification status, security checks, and operational workload.
  • Limits: standard limits may apply up to €1,000 per day, €3,000 per week, and €10,000 per month (or equivalent in other currencies/crypto at the time of processing).
  • We may require additional verification checks prior to approving withdrawals.

We may void or reverse withdrawals where deposits are reversed/charged back, where we suspect fraud, or where required by law or these Terms.

7. Bonuses, Promotions & Wagering

Bonuses and promotions are subject to these Terms and any specific promotional terms shown on the Website. If there is a conflict, the promotional terms prevail for that promotion.

  • Welcome Bonus: 100% up to €500 + 150 Free Spins (1st deposit). Where listed as "Wagering Requirements: N/A", the promotion may still include game/provider restrictions, maximum bet rules, validity periods, and withdrawal conditions.
  • 2nd Deposit Bonus: 55% up to €500 + 100 Free Spins; wagering may be 35x bonus.
  • 3rd Deposit Bonus: 100% up to €500; wagering may be 35x bonus.
  • High Roller Bonus: 50% up to €500; may require promo code 50HIGH and a minimum deposit (e.g., €300).
  • Cashback: up to 25% cashback; conditions may apply.

General bonus rules (unless stated otherwise in a promotion):

  • Bonuses are intended for recreational players and may be limited to one per person, household, IP address, device, payment method, or shared environment.
  • We may apply a maximum bet rule while a bonus is active (including free spins winnings) and may void bonus-related winnings for breaches.
  • Some games may contribute differently toward wagering requirements, or may be excluded.
  • Bonus abuse (including but not limited to multi-accounting, collusion, irregular play patterns, or exploitation of game features) may result in forfeiture of bonus and related winnings and/or account closure.

8. Games, Fairness & Availability

Goldzino Casino offers casino and betting content, which may include slots, roulette, blackjack, video poker, bingo, baccarat, jackpot-style games, live casino games, craps/dice, keno, scratch cards, eSports betting, crash games, and other products provided by third-party game providers.

  • Games are provided "as is" and may be unavailable due to maintenance, technical issues, or third-party outages.
  • Return-to-player (RTP) values and game rules are determined by providers. Where RTP is not publicly audited, game performance may not be independently published.
  • We may void bets and/or correct results if a game malfunction, error, or disruption occurs, including incorrect odds, incorrect payouts, or software faults.

9. Prohibited Conduct

You agree not to:

  • Use the Website for unlawful purposes, money laundering, fraud, or any abusive activity.
  • Exploit software bugs, payment errors, or promotional loopholes.
  • Use VPNs, proxies, or other tools to circumvent geo-restrictions or compliance checks.
  • Collude with other players or use automated tools (bots) unless explicitly permitted for a specific product.
  • Engage in chargebacks or payment disputes without first contacting Support to resolve the matter.

10. Responsible Gaming

We encourage responsible gambling and provide tools to help you manage your play. Available tools may include:

  • Deposit limits
  • Session/time limits
  • Self-exclusion
  • Self-assessment

Some tools (such as reality checks, cool-off/time-out, loss limits, wager limits, or participation in a self-exclusion register) may not be available. If you need help, contact Customer Support to discuss the options available on your account.

11. Dormant Accounts

If your account remains inactive for an extended period, we may classify it as dormant and apply administrative procedures in line with legal and security requirements. Where permitted, we may charge a reasonable maintenance fee after providing notice, or we may request that you withdraw remaining balances. Details (if applicable) will be communicated in advance.

12. Intellectual Property

All Website content, trademarks, logos, software, and designs are owned by or licensed to us. You may not copy, distribute, modify, publish, reverse engineer, or exploit any part of the Website except as permitted by law and these Terms.

13. Privacy & Data Protection

Your personal data is processed in accordance with our Privacy Policy. By using the Website, you consent to such processing, including for security, fraud prevention, and regulatory compliance purposes.

14. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect or consequential losses, loss of profits, loss of data, or business interruption arising from your use of the Website. We do not guarantee uninterrupted or error-free operation. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

15. Account Suspension, Closure & Forfeiture

We may suspend, restrict, or close your account and/or void bets, bonuses, and winnings if we reasonably believe you have breached these Terms, engaged in prohibited conduct, or if we must do so for legal, regulatory, or security reasons. Where appropriate, we may return deposited funds (subject to verification and legal obligations) and withhold bonus funds and related winnings.

16. Complaints & Dispute Resolution

If you have a complaint, contact Customer Support via live chat (available 24/7) or via contact details provided on the Website. Please provide your username, a clear description of the issue, and any relevant supporting information.

If a dispute cannot be resolved internally, you may be able to escalate the matter to the applicable licensing authority (Anjouan Gaming Board) where appropriate and in line with its procedures.

17. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on the Website and, where appropriate, we will notify you. Continued use of the Website after changes become effective constitutes acceptance of the updated Terms.

18. Governing Law

These Terms are governed by the laws applicable to the operator and licensing framework, without prejudice to mandatory consumer protections that may apply in your jurisdiction. Any disputes shall be handled in accordance with the dispute resolution clause above and applicable law.

19. Contact

For questions about these Terms, your account, payments, or responsible gaming tools, contact Goldzino Casino Support via the live chat available on the Website.

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