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Privacy Policy

Last updated: 2026

This Privacy Policy explains how Goldzino Casino (the “Casino”, “we”, “us”, “our”) collects, uses, stores, shares, and protects personal information when you visit or use our website and services (the “Services”). This policy applies to users accessing our brand online, including via the domain gold-zino.gr and our service platform at https://goldzino.com/.

By creating an account or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Brand: Goldzino Casino
Operator/Company: Eventa Digital Limitada
License: Anjouan Gaming Board
Established: 2025

If you have questions about this policy or your personal data, please contact us using the details in the “Contact Us” section below.

2. Information We Collect

We may collect the following categories of information depending on how you interact with the Services:

  • Account and identity data: name, date of birth, username, password, email address, phone number, country of residence, and other registration details.
  • Verification (KYC) data: identity documents, proof of address, payment verification information, and age/identity checks where required to provide the Services and meet regulatory obligations.
  • Transaction and payment data: deposit and withdrawal details, cryptocurrency wallet addresses, payment method data (e.g., card type), transaction identifiers, and related fraud-prevention signals. (We do not intentionally store full payment card details where a third-party payment processor is used.)
  • Gameplay and platform usage data: game activity, bonus participation, loyalty/VIP activity, wagering history, session times, and interactions with features such as responsible gaming tools.
  • Technical and device data: IP address, device identifiers, browser type, operating system, language settings, time zone, and log data (e.g., access times and pages viewed).
  • Communications: messages sent to customer support (including via 24/7 live chat), emails, and records of communications.
  • Cookies and similar technologies: as described in the “Cookies” section.

3. How We Use Your Information

We use personal information for purposes including:

  • Providing and operating the Services: account creation, login, gameplay access, bonus administration, VIP/loyalty features, and customer support.
  • Processing transactions: deposits, withdrawals (including crypto withdrawals), chargeback handling, and payment reconciliation.
  • Security and fraud prevention: risk checks, anti-fraud monitoring, account security, and preventing prohibited activities.
  • Compliance and regulatory obligations: age verification, identity verification, responsible gaming measures, and responding to lawful requests.
  • Improving our products: analytics, troubleshooting, testing, and feature development.
  • Marketing and communications: sending service updates, bonus offers, and promotional communications where permitted by law and your preferences. You can opt out of marketing at any time.
  • Enforcing terms and policies: investigating potential violations of our Terms, bonus rules, or security policies.

4. Legal Bases for Processing

Where applicable, we process personal data on one or more of the following bases:

  • Performance of a contract: to provide the Services you request (e.g., operating your account and processing withdrawals).
  • Legal obligation: to comply with regulatory and legal requirements (e.g., identity/age verification and fraud prevention).
  • Legitimate interests: to secure our platform, prevent abuse, improve Services, and support business operations—balanced against your rights.
  • Consent: for certain marketing communications and optional cookies/technologies where required. You may withdraw consent at any time.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Enable core website functionality (e.g., session management and security);
  • Remember preferences (e.g., language);
  • Analyze usage and performance;
  • Support marketing and affiliate tracking where applicable.

You can control cookies through your browser settings. Please note that disabling certain cookies may impact the availability or functionality of the Services.

6. How We Share Your Information

We may share personal information only as necessary for the purposes described in this policy, including with:

  • Payment and financial service providers: to process deposits/withdrawals and perform fraud checks (including crypto transaction processing where applicable).
  • Identity verification and compliance providers: to verify identity, age, and address and to support responsible gaming and fraud prevention.
  • Game and platform providers: to provide gameplay functionality, platform stability, and related support (only the data required for service delivery).
  • Customer support tools: to provide 24/7 live chat and ticket handling.
  • Affiliate/marketing partners: such as our affiliate program provider (Storm Affiliates), for attribution and campaign measurement, subject to applicable rules and your choices.
  • Professional advisers: legal, audit, and compliance advisers as needed.
  • Authorities and regulators: where required by law, license obligations, or lawful requests.

We do not sell your personal information as a standalone activity. Any sharing is limited to what is necessary to operate, secure, and improve the Services and comply with obligations.

7. International Data Transfers

Your information may be processed in countries outside your country of residence, depending on where we and our service providers operate. Where required, we implement appropriate safeguards to protect personal data during international transfers (such as contractual protections and security measures).

8. Data Security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include access controls, encryption in transit where appropriate, monitoring, and security reviews.

No method of transmission or storage is 100% secure. You are responsible for keeping your login credentials confidential and for using a strong password.

9. Data Retention

We retain personal information only for as long as necessary for the purposes set out in this policy, including to comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain security and fraud-prevention records.

Retention periods vary based on the type of data and the reason it is processed. When retention is no longer necessary, we securely delete or anonymize data in accordance with applicable requirements.

10. Your Rights and Choices

Depending on your location and applicable laws, you may have rights to:

  • Request access to the personal data we hold about you;
  • Request correction of inaccurate or incomplete data;
  • Request deletion of your data (where legally permissible);
  • Request restriction of processing;
  • Object to processing (including certain marketing activities);
  • Request data portability (where applicable);
  • Withdraw consent at any time (where processing is based on consent).

You can also manage marketing preferences by using unsubscribe links in marketing emails or by contacting support.

11. Responsible Gaming and Account Controls

We may process certain data to support responsible gaming tools and safety measures available on the platform, such as deposit limits, time/session limits, self-assessment, and self-exclusion. These measures help us promote safer play and meet compliance expectations.

12. Children’s Privacy

The Services are not intended for individuals under the legal gambling age. We do not knowingly collect personal information from underage users. If we become aware that an underage person has provided personal data, we will take steps to delete it and restrict access as required.

13. Third-Party Links and Services

The Services may include links to third-party websites or services. This Privacy Policy does not apply to those third parties. We recommend reviewing the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the Services. The “Last updated” date will indicate when revisions were made. Continued use of the Services after changes become effective means you accept the updated policy.

15. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact our support team via 24/7 live chat on the website or through our official site:
https://goldzino.com/ (Goldzino Casino)

For privacy-related requests, include sufficient information to verify your identity so we can help protect your account and personal data.

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